A personal rant about customer service and one reason to why I feel the world has gone fucking MAD!
I have fibre optic broadband with a landline attached. Today, without warning my Internet went down (not in a nice way!), so I tried to call the service provider on my landline. No-go, because the phone works over the Internet. So I use my mobile phone and get a slightly stroppy ‘customer service agent’. He insisted that they emailed about my bank refusing payment, “I said, “Oh no you didn’t”. He said, “Oh yes we did”.
I wanted to tell him to stick his broadband ‘where the sun don’t shine’, but without the Internet, I’d probably cut my wrists or jump off Tower Bridge with a breeze block tied to my feet. So, instead, I offered to pay with my new bank account, and he took the details.
I was miffed because the geezer argued with me so I cancelled the landline. Said CS agent then informs me that I will have to enter into a new contract, and a promotion applies. NOWWWW… mention anything like a promotion, freebie, compensation or complimentary sex to me and I am all ears. Sadly, no one has ever offered me complimentary sex, not even that sizzling hot lady Thandie Newton; dribble, dribble.
Now, had they emailed or called about my old bank refusing payment I’d have just updated my account with new bank details. Boy, am I glad that never happened. The CS agent informs me that the first 6-months of the new contract are almost free and that only after that do I start paying full price. Total saving is almost £240!! Mad or what?
The problem with the bank is another story so maybe I’ll write that up when I am in the mood.
http://wp.me/p2QGVg-18K #ThandieNewton, #BroadbandOffer #Banking